Customer Support


Email Customer Support:

My NEO Group: [email protected] Banca NEO: [email protected] NEO Dash: [email protected] NEO Travel: [email protected] NEO Circle: [email protected]


NEO Dash & NEO X Customer Support:

FAQs, Tickets and Video Tutorial

Login in NEO Dash, click on NEO Help in the left menu and you will have access to FAQs, video tutorials and customer service via a ticket system.

*NEO Help provides support for all My NEO Group platforms.

Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block them and report as spam.

NEVER, under any situation, should you ever give someone your private key, recovery phrases, password, mail data. Immediately block and report anyone that asks for them.

Last updated


My NEO Group Trust - 2023