My Neo Group
  • 📑INTRODUCTION
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  • ✅REGULATION
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  • 🔎NEO CREDIT (NRT) TOKENOMICS
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      • Token Distribution
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      • NEO Dash
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  • 🤝My NEO Group Event's
    • NEO ZENTECH Event's by My NEO Group
      • ⚡️ Epic Highlights: My NEO Group's Budapest Bash! | Oct 27-28, 2023 🌟
      • My NEO Group's Tallinn Event Highlights 🌟 | Nov 25, 2023
      • Zagreb Event: My NEO Group's Fintech & Crypto Revolution | Dec 2nd, 2023
      • My NEO Group's Tahiti Summit | NEO ZENTECH Innovations | Dec 10, 2023
  • 💡Innovation Theory
    • Innovation Adoption Process
      • Case Study: TESLA
      • My NEO Group
  • ❓HELP CENTER
    • Account
      • Activation
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      • What is PEP?
      • Multiple Accounts
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    • Account Verification (KYC & AML)
      • Why and How to Do KYC
      • What Is Anti-Money Laundering (AML)?
    • Supported Countries
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      • How to Cancel a Transaction
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      • Transaction Limits
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  • 💡Useful Articles & Links
    • 🔮CRYPTO on NEO - The Blend
      • CRYPTO on NEO - The Blend May 21th, 2023
      • The Hip Vocabulary of the Crypto World
      • Crypto On NEO: The Blend — Major Role in UAE Trade, Central African Republic Eyes Legal Framework
      • Crypto on NEO: The Blend — $17 Million for Web3 Projects for Kids, Central African Republic’s Crypto
    • 📰NEO NEWS
      • The Last NEO NEWS of the Year 2022
      • Banca NEO, NEO Dash, NEO Crypto Cards & AML Process (16/12/2022)
      • Floyd Mayweather Enters the FinTech Arena with NEO ONE's Launch
      • Welcome to the Future of Finance with NEO ONE!
    • 📚NEO Academy
      • What is Bitcoin?
      • What Is a Cryptocurrency Whitepaper?
      • What is MPC Technology?
    • 🆘GUIDE
      • Adding Your Visa Crypto Card to Google Pay
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  • Account
  • Eligible Devices to Complete KYC
  • Account Verification Waiting Time
  • Entering the Wrong Data
  • Verification Types
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  1. HELP CENTER

Account

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Last updated 2 years ago

Account

Eligible Devices to Complete KYC

You can do it either with a desktop computer or a mobile device such as a smartphone. A smartphone is necessary for the photo taking phase, but if you start verifying on a desktop, that's fine; you will get a code to take photos using a mobile.

Account Verification Waiting Time

It usually takes a few minutes to verify your identity on NEO Dash, but in some cases it may take longer. The duration of the KYC depends on several factors, including the account type, the documents provided, and more.

Entering the Wrong Data

If the KYC form was filled out incorrectly, you will receive a red result tag (rejected) and will be able to resubmit the necessary information.

Verification Types

My NEO Group has 2 account levels - A KYC to be able to activate visa cards (NEO Crypto Card) on NEO Dash / NEO X and a KYC to open a Banca NEO bank account.

IMPORTANT

  • Make sure all your funds are withdrawn before closure

  • Once closed, the account recovery won't be possible, you will have to make a new account

To know how to perform the KYC, click .

❓
here