My Neo Group
  • 📑INTRODUCTION
    • Introduction
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  • 🌐My NEO Group
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  • 🔎NEO CREDIT (NRT) TOKENOMICS
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      • Token Distribution
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  • 🤝My NEO Group Event's
    • NEO ZENTECH Event's by My NEO Group
      • ⚡️ Epic Highlights: My NEO Group's Budapest Bash! | Oct 27-28, 2023 🌟
      • My NEO Group's Tallinn Event Highlights 🌟 | Nov 25, 2023
      • Zagreb Event: My NEO Group's Fintech & Crypto Revolution | Dec 2nd, 2023
      • My NEO Group's Tahiti Summit | NEO ZENTECH Innovations | Dec 10, 2023
  • 💡Innovation Theory
    • Innovation Adoption Process
      • Case Study: TESLA
      • My NEO Group
  • ❓HELP CENTER
    • Account
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      • What is PEP?
      • Multiple Accounts
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    • Account Verification (KYC & AML)
      • Why and How to Do KYC
      • What Is Anti-Money Laundering (AML)?
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    • Transactions
      • How to Cancel a Transaction
      • How to Know the Status of a Transaction
      • Transaction Limits
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  • 💡Useful Articles & Links
    • 🔮CRYPTO on NEO - The Blend
      • CRYPTO on NEO - The Blend May 21th, 2023
      • The Hip Vocabulary of the Crypto World
      • Crypto On NEO: The Blend — Major Role in UAE Trade, Central African Republic Eyes Legal Framework
      • Crypto on NEO: The Blend — $17 Million for Web3 Projects for Kids, Central African Republic’s Crypto
    • 📰NEO NEWS
      • The Last NEO NEWS of the Year 2022
      • Banca NEO, NEO Dash, NEO Crypto Cards & AML Process (16/12/2022)
      • Floyd Mayweather Enters the FinTech Arena with NEO ONE's Launch
      • Welcome to the Future of Finance with NEO ONE!
    • 📚NEO Academy
      • What is Bitcoin?
      • What Is a Cryptocurrency Whitepaper?
      • What is MPC Technology?
    • 🆘GUIDE
      • Adding Your Visa Crypto Card to Google Pay
  • 🎨DOWNLOADABLES
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  • 🛠️TERMS
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On this page
  • Login Issue
  • Registered Email Address was Forgotten
  • Changing Your Registered Email Address
  • Forgot Password
  • Having Trouble Changing Password
  • Can't Log In Due to IP Restrictions
  • Can't Log In Because of the 2FA
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  1. HELP CENTER
  2. Account

Login Issue

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Last updated 2 years ago

Login Issue

Registered Email Address was Forgotten

In the attachment add a video of yourself holding your Identification document and a paper with your old and new email and today's date, for an example:

"Please change my email from [email protected] to [email protected] - 11.11.2022."

Once the necessary information will be provided, your request will be fulfilled within the next 24h.

Changing Your Registered Email Address

To change your account email, please write a message, from your new email to [email protected], requesting an email change.

If at the time of the registration you provided answers to secret questions, you will be requested to provide answers to those, if not, in the attachment add a video of yourself holding your Identification document and a paper with your old and new email and today's date, for an example:

"Please change my email from [email protected] to [email protected] - 11.11.2022"

Once the necessary information will be provided, your request will be fulfilled within the next 24h. We will notify you when the changes will be made.

Forgot Password

Go to the log in page and press "Forgot password". The system will send an email with the link to reset the password.

Having Trouble Changing Password

If you already tried to change your password yourself, but did not succeed. Write an email to [email protected] from your registered email and request a password change.

You will be asked to provide answers to the secret questions, that were asked at the time of the registration, if the answers will are correct, we will provide you with the temporary password that you will be able to change once you log into your account.

Can't Log In Due to IP Restrictions

To remove your IP restrictions, please follow the steps below:

  • If at the time of the registration you provided answers to secret questions. Member of the customer support team will respond to your email, requesting answers to the previously provided secret questions.

  • If you registered via the NEO Dash or NEO X application and did not provide secret questions. Make a photo of yourself holding your Identification document and a paper with a written request to disable IP restrictions + mentioning registered email address and today's date, for an example:

"Please, disable IP restrictions for my NEO Dash / NEO X account with email [email protected], 11.11.2022."

Once the necessary information will be provided, your request will be fulfilled within the next 24 hours.

Can't Log In Because of the 2FA

If you can access your account, you can write a support ticket to request the disabling of the 2FA (Two-Factor Authentication), if not, please write an email from your registered email to [email protected] with the request and this feature will be disabled.

If you do not remember your registered email address or do not have access to it, you will need to change your NEO Dash / NEO X email, to do that - please write an email, from your new email to requesting an email change.

Write an email to [email protected] requesting the IP restriction removal

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[email protected]
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